The Global Talent Co. is recruiting a Customer Support Specialist for a remote position open to candidates in Nigeria, Kenya, Morocco, and South Africa. The role starts part-time, with opportunities to take on more responsibility as the business grows. No specific software experience is required, as full training is provided.
Job Summary
| Company | The Global Talent Co. |
|---|---|
| Position | Customer Support Specialist |
| Location | Remote, Nigeria, Kenya, Morocco, South Africa |
| Job Type | Part-time initially, with room to grow |
| Department | Admin & Support Functions |
| Work Mode | Remote |
About the Role
The Customer Support Specialist will support members of a growing fitness studio group based in Berlin, Germany. The role focuses on written customer communication through chat, WhatsApp, and email, with no phone calls required.
Key Responsibilities
- Respond to member questions about bookings, accounts, refunds, and other requests.
- Provide helpful, friendly support to customers.
- Assist on-site trainers with occasional urgent requests.
- Communicate through chat, WhatsApp, and email.
- Maintain a warm, approachable, and consistent brand voice.
- Make sensible decisions independently while handling customer concerns.
Requirements
- Excellent written English.
- Strong empathy and interpersonal judgment.
- Ability to respond warmly and professionally to frustrated customers.
- Reliability, ownership, and independence.
- Comfort working early mornings, weekday evenings, and weekends.
- German language skills are an advantage but not required.
- No specific software experience is required, as training is provided.
Schedule
Coverage is mainly needed during early mornings, weekday evenings, and weekends. Exact shifts will be discussed during recruitment based on each candidate’s availability.
Benefits
- Fully remote work.
- Flexible scheduling within the required coverage periods.
- Full training.
- Opportunities for increased responsibility as the company expands.
- A supportive, founder-led team.
How to Apply
Interested candidates can apply through The Global Talent Co. recruitment page.
Conclusion
The Global Talent Co. Customer Support Specialist role offers a remote opportunity for candidates with strong written communication skills, empathy, and sound judgment. Applicants in Nigeria, Kenya, Morocco, and South Africa can explore this flexible support position, which requires no previous software experience.